FAQs

We currently do not offer custom-made or made-to-match juttis. However, we have a wide range of designs and colours, so there's a good chance you'll find a pair that complements your outfit beautifully!

Orders are processed and dispatched within 5-7 working days of being placed. You'll receive a confirmation email with tracking details as soon as your order ships.

Once your order is shipped, you'll receive a tracking link via email/SMS. You can also reach out to us directly on WhatsApp at +91-9530969959 for an update on your order status.

We don't currently offer express shipping. All orders are processed and dispatched within our standard timelines, and once shipped, you'll receive a tracking link so you can follow your order's journey right to your doorstep.

We recommend measuring your foot length and checking it against our size chart. If you're between two sizes, we suggest going one size up for the most comfortable fit. Still unsure? Message us on WhatsApp at +91-9530969959 and our team will help you pick the right size.

At this time, we're unable to custom sizing outside our listed range. We recommend choosing the closest available size using our size chart

Yes! Our juttis are handcrafted with all-day comfort in mind, using soft linings, double cushioning and flexible soles that mould to your feet over time — perfect for weddings, festivities, and everyday wear alike.

No, comfort is at the heart of every pair we make. Our juttis are crafted using soft, breathable linings and skin-friendly materials that sit gently against your feet, so there's no rubbing, pinching, or chafing — even with extended wear. Whether it's a full day at a wedding or a long festive evening, you can wear our juttis comfortably from the moment you put them on.

Yes — we offer a 7-day exchange window from the date of delivery. Simply email us at fairyfitoor@gmail.com within 7 days to request an exchange. Products must be unused, unworn, and returned in their original packaging with tags and accessories intact.

Yes, we offer a 3-day return window from the date of delivery. Returned items must be unused, unworn, and in original condition with packaging, tags, and accessories intact. Once we receive and inspect the product, refunds are processed within 7 working days to your original mode of payment.

Absolutely. If the size isn't right, email us within 7 days of delivery and we'll arrange an exchange for the correct size, subject to availability. If the same design isn't available in your size, you can choose another product of equal value from our collection.

Every order is carefully inspected before it leaves our studio to ensure you receive the correct pair in perfect condition. However, if you receive a damaged, defective, or incorrect product, please email us at fairyfitoor@gmail.com within 7 days of delivery, along with clear photos of the product and packaging. Once we review the issue, we'll arrange a replacement or exchange at no additional cost. Our goal is to make sure you have a seamless experience with Fairy Fitoor.

Once your returned product is received and inspected, a replacement is dispatched within 2 working days , and approved refunds are processed within 7 working days to your original payment method.

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets, in addition to Cash on Delivery.

we offer Cash on Delivery on our orders.

We don't have bulk pricing in place just yet, but it's something we're looking into! For large orders, feel free to write to us at fairyfitoor@gmail.com and we'll be happy to see what we can do.